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Terms & Conditions

Welcome to our apartment in Milan!
To ensure a pleasant and respectful stay for everyone, we kindly ask you to follow a few simple rules during your time here.

General Information

  • Type of accommodation: Ground floor apartment with private entrance.

  • Location: Milan, quiet area well connected by public transport.

  • Maximum occupancy: 2 guests.

Check-in & Check-out

Check-in is available from 3:00 PM to 8:00 PM.

Guests will be welcomed by a member of our team, who will hand over the keys, show the apartment, and provide all the useful information for the stay.

  • It is possible to arrange an exact check-in time in advance.

  • For arrivals after 8:00 PM, a €50 evening service fee will be applied.

  • Early check-ins may be considered based on availability, but cannot be guaranteed.

Check-out must be completed by 11:00 AM.

  • Guests can check out independently: simply close the apartment door and leave the keys in the mailbox (the correct one will be indicated at check-in).

  • In case of early departures (before 7:00 AM), please notify us in advance.

Payment and Cancellation Policy

Booking and Deposit

To confirm the reservation, a 30% deposit of the total stay amount is required.
The deposit is non-refundable under any circumstances, unless the cancellation is made by the host.

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Final Balance

The remaining 70% balance must be paid no later than 30 days before the arrival date.

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Cancellation Policy

  • If the cancellation occurs up to 15 days before arrival, any balance already paid will be refunded (excluding the deposit).

  • If the cancellation occurs less than 15 days before arrival, no refund will be issued.

  • No refund will be granted for late arrivals or early departures.

Security Deposit

At the time of check-in, a €150 security deposit is required, to be paid in cash or via PayPal.
The deposit will be fully refunded within 72 hours after check-out via PayPal, unless there is damage to the property, missing items, or a violation of the house rules.

Cleaning & Hygiene

  • The apartment is delivered clean and sanitized.

  • We kindly ask you to leave the space tidy and not to leave behind trash or dirty dishes.

  • Recycling is mandatory: you will find instructions inside the apartment on how to separate waste correctly.

  • Smoking is not allowed inside the apartment.

  • Pets are not allowed.

Noise and Behavior

  • Parties or events are strictly prohibited.

  • Please maintain respectful behavior towards neighbors, especially during quiet hours (10:00 PM – 8:00 AM).

  • In case of complaints or serious disturbances, we reserve the right to terminate the stay without refund.

Safety

  • Always lock doors and windows when leaving the apartment.

  • Do not leave valuables unattended. The property is not responsible for any damage or theft of personal belongings.

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